Privacy Policy

Real Talk Therapy Services, PLLC ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage in our services.

Information We Collect

We may collect the following types of information:

Personal Identifiers: name, phone number, email address
Health Information: only when provided voluntarily through secure, HIPAA-compliant forms (not via the general website)
Device Information: IP address, browser type, operating system, and usage data through cookies and analytics

Note: Our general website contact form is not HIPAA-secure. Do not submit sensitive or protected health information through it.

Use of Third-Party Services (Headway)

We use Headway (https://headway.co), a third-party platform, to manage scheduling, insurance verification, billing, and secure messaging. When you click through to Headway or complete their intake forms, your personal and health information is collected and managed under Headway’s own Privacy Policy and Terms of Use.

Real Talk Therapy Services, PLLC does not control or assume responsibility for Headway’s data practices. We encourage you to review their privacy policy directly at: https://headway.co/privacy-policy

How We Use Your Information

We use your information for the following purposes:

To respond to inquiries or requests
To coordinate therapy intake or services
To verify insurance benefits through Headway or other billing partners
To improve website functionality and user experience
To comply with legal or regulatory requirements

Sharing Your Information

We do not sell your personal data. We may share your information in the following limited circumstances:

With your written consent
With third-party service providers such as Headway, for administrative and billing purposes
When required by law, subpoena, or legal process
To report abuse or imminent harm, as required under federal or state law

Use of Cookies

This website may use cookies or analytics tools to collect non-personally identifiable data (e.g., site traffic patterns). You can disable cookies in your browser settings.

Data Security

We take reasonable steps to protect your data from unauthorized access. However, no method of transmission over the internet is 100% secure. All therapy-related communication occurs through HIPAA-compliant platforms provided by Headway or other secure providers after intake is complete.

Your Rights

If you become a patient, you have the right to:

Access and request a copy of your health records
Request corrections to your data
Request a copy of our Notice of Privacy Practices (NPP)
Withdraw consent to treatment or communication (where applicable)
To exercise your rights, please email us at nichole@realtalkservices.org

Changes to This Policy

We may update this policy at any time. Updates will be posted to this page with a revised effective date. Continued use of this website constitutes acceptance of the updated policy.